May 2011;

In the past I've been very happy to serve customers in other countries. But foreign orders take longer than domestic orders. Sometimes they take a lot longer. There are usually emails to determine the method and cost of shipping. Ofen the customs forms have to be completed on-line, and this can be a lengthy process. If the parcel doesn’t arrive as quickly as expected, I have to help track it. I've just lived with it because I have some wonderful customers who happen to live elsewhere.

In March I went to a trade show and fell behind. I've never really caught up. I tried doing domestic orders as they came in, and the foreign orders as I found time. It didn't work. The level if service on foreign orders wasn't even marginally acceptable. I don’t want to provide shoddy service. I can't see any choice but to stop taking foreign orders until I get caught up, and streamline the processing somehow. I’m very sorry.

October update: I lost a great deal of time over the Summer due to a family illness and death. I'm even further behind. I'm able to process domestic orders in a timely fashion, but I'm behind on reordering and getting new items listed on the web page. Additionally, I've found my credit card processor adds extra fees for foreign orders, and the banks nick me a couple more percent on the currency exchange.

Again, I'm going to have to gratefully decline foreign orders. Thanks for considering my store.

This does not apply to APO orders, which are considered domestic. I'm happy to send to APO AE and similar addresses!